FAQs


Any questions? Here are some of the most common questions we get at Berlin Markets. If you're still left looking for answers, feel free to contact us!

How do I use a coupon code?

When you've found the products you would like to purchase and have them to your cart, click on "View Cart" or "Checkout" button and then you will see a box where you can enter your coupon code. Now click on "Have a coupon? Click here to enter your code". After you enter the coupon code and click on "Apply Coupon" button, the discount will be applied to any products in your cart for which the coupon code was associated with when it was created.

How can I receive information about a particular product?

Once you have located the product you wish to purchase, you can click on the its picture. This will take you directly to the product page. On this page you can find the description of the product. If the information provided is not sufficient, please send a query to community@berlin-markets.com.

How can I pay for my order?

Berlin Markets currently accepts credit/debit card payments via the PayPal gateway (no account required).

Will I receive an invoice/receipt for my purchases?

Of course. All products ordered via Berlin-Markets.com arrive directly to your home with an invoice/receipt inside the package. If the invoice/receipt is not in the package, it may have been sent to you in a separate letter. If that is the case, you may contact us with any question by emailing community@berlin-markets.com.

Is it safe for me to enter my credit card details on your site?

Without a doubt! We at Berlin Markets place the utmost importance to securing the personal and financial information of our customers. In order to ensure your credit/debit card data's safety, We chose PayPal's payment interface for our website. PayPal is world famous for its capabilities to protect highly sensitive financial information, thus you can rest assured that your data is safe and shop at ease.

Do you ship all over the world?

Yes. We are pleased to ship our products via regular air mail, absolutely free of charge.

How will my credit card be charged?

Your card will be charged via PayPal's payment interface automatically upon receiving the transaction confirmation from the credit card company or after the credit card company approves the transaction.

How will I know that my order has been received?

A confirmation email upon receiving your order will be sent to you from our online store's system. If you didn't receive the confirmation email, please contact our online sales coordinator by email with your order number. We won't be able to handle your query without your order number.

How do I return a defective product?

You may return the defective product within 30 days of its receipt, dependent upon the return of the product to the company in its original packaging intact and under the condition it is entirety without damage or any flaws excluding minimal use to discover the defect. You will be refunded the full amount of shipping costs. For additional information, please read our Terms and Shipping page.

I run a store and I am interested in purchasing large quantities of products. How do I do this?

We will be most pleased to supply our products to your store. Please send us your details via the Contact Us page and we will get back to you as soon as possible with further information.

When will my order arrive?

The product will arrive within 14-21 working business days.

The mentioned times above do not include processing time prior to shipment, weekends and national & international holidays.